Thank you for voting us Best of Omaha for 2011! 

This is not our first time being fortunate enough to be chosen Best of Omaha.  We have been voted Best of Omaha 16 times!  We are extremely grateful to everyone who has ever voted us Best of Omaha.  We will do our best to continue to earn your support.

We are NOT the gym for everyone and don't want anyone to think that is our goal.   But if we are a good fit for you we will do our best to provide you with exceptional value and a comfortable workout environment.

It is important to note that our focus has changed over the years.  In the 90s we focused on serving people who hoped to lift 300 pounds - and everyone else who wanted to come along.  Today we focus on serving people who want to avoid weighing 300 pounds - and everyone else who wants to come along.

Ironically, these are some of the same people.  A friend of mine recently summed it up pretty well.  He said that he spent the first half of his life trying to get his weight up to 250 pounds and will spend the second half of his life trying to weigh under 250 pounds.

I recognize that the wants and needs of people have changed and I am working to help those who want and need help.  To do that I have my teams working to provide a comfortable environment (for the AVERAGE person), great equipment that anyone can use, friendly memberships, and exceptional value. 

My customer service mantra is different than most.  I do not believe that the customer is always right. I believe that the customer is always served.  Sometimes the answer to a question (or demand) is no.  I try to instill my philosophy in my teams.  I want every customer to be treated as we would want our mothers treated if they were in a gym 500 miles away. We want her treated with respect and kindness, but do not expect she will always get her way "just because".

Thanks again!

Joel Potter